🐾 Teddy & Co – Frequently Asked Questions
📏 Sizing & Fit
How do I choose the right size?
We recommend measuring your dog’s chest and neck using a soft tape measure and comparing this to our size guide. If you’re unsure, feel free to message us - we’re always happy to help.
What if my dog is between sizes?
If your dog is between sizes, we recommend sizing down for a snugger, more secure fit, or sizing up for extra room and growing comfort.
Are your harnesses adjustable?
Yes - our harnesses are fully adjustable to help you achieve a secure and comfortable fit.
🐕 Product Details
What type of harness is it?
Our harnesses are designed for ease and comfort, with a secure fit that avoids going over your dog’s head - perfect for dogs who dislike overhead harnesses.
Do your products have safety features?
Yes - our products are thoughtfully designed with safety in mind. Our harnesses feature secure safety-lock buckles, reflective details for visibility, a sturdy D-ring for lead attachment, and a supportive back handle for extra control. Our leads also include a secure locking clasp, while our collars feature safety-lock buckles for added security and peace of mind on every walk.
Are they suitable for strong pullers?
Our products are designed for everyday walks and comfort. They are not intended for excessive pulling.
What materials are used?
Our products are made from durable, high-quality materials designed to be both practical and stylish for everyday use.
🚚 Delivery & Shipping
How long does delivery take?
Orders are typically dispatched within 1-3 working days. Delivery times will depend on the shipping option selected at checkout.
Do you offer tracked shipping?
Yes - all orders are sent using tracked delivery for peace of mind.
Where do you ship to?
We currently ship within the UK.
🔄 Returns & Exchanges
Can I return my order?
Yes - we accept returns within 14 days of delivery. Items must be unused and in original condition.
How do I arrange a return or exchange?
Please contact us with your order number and we’ll guide you through the process.
Do I have to pay for return postage?
Return postage costs are the responsibility of the customer unless the item is faulty.
🧼 Care Instructions
How do I clean my Teddy & Co products?
We recommend hand washing with mild soap or machine washing at 30°C inside a laundry bag. Allow items to air dry naturally to help keep them looking their best.
⚠️ Safety Information
Your dog’s safety is our priority.
- Always ensure the harness fits correctly before use
- Regularly check for signs of wear and tear
- Do not use if any damage is present
- Ensure all buckles and fittings are secure before walking
Teddy & Co. products are designed for comfort and everyday use. It is the owner’s responsibility to ensure suitability for their dog.
🎀 Orders, Bundles & Discounts
Can I use a discount code on bundles?
Our bundles are already offered at a discounted price, so additional discount codes cannot be applied🤍
How do I choose sizes in bundles?
You’ll be able to select your preferred sizes before adding the bundle to your basket.
🐾 About Teddy & Co
Who is Teddy?
Teddy is the inspiration behind our brand - a much-loved (and slightly cheeky) Cavapoo who deserves both comfort and style on every walk.
Where are you based?
We are a UK-based small business, carefully creating products for dogs and their humans who love them.
Still need help?
We’re always here - drop us a message on Instagram @teddyandco.uk or email us and we’ll be happy to help 🤍